Help Center
Frequently Asked Questions
Quick answers for customers buying JIVVAN natural health food products online.
How do I place an order?
Choose products from the shop, add them to cart, and fill the guest checkout details.
The checkout saves an order request with payment status Pending while online payment is being activated.
After team confirmation, the order moves through confirmation, packing, shipping, and delivery stages.
Can I checkout without an account?
Customers can checkout as guests and still track orders using their order details.
Customer account features can be enabled as the store grows without changing the premium shopping flow.
Registered customers can access profile, addresses, wishlist, synced cart, and order history.
Is Cash On Delivery available?
Cash On Delivery is not available in the current checkout flow.
Online payment is being activated, so the JIVVAN team will contact you to confirm payment and delivery.
UPI, cards, wallets, Google Pay, PhonePe, and Paytm can be supported through Razorpay after live keys are active.
How do I contact support?
Call or WhatsApp JIVVAN at 7058823956 for order support.
Email support is available at sharmashwetaa14@gmail.com.
Please keep your order ID and registered phone number ready for faster support.
For order support, call or WhatsApp 7058823956, or email sharmashwetaa14@gmail.com. These policies are written for JIVVAN's current direct-to-customer ecommerce workflow.