Customer Service
Return & Refund Policy
Simple rules for damaged, incorrect, or quality-related order concerns.
Eligible Cases
Return or replacement requests are considered when an item arrives damaged, leaked, missing, expired, or incorrect.
Customers should contact JIVVAN within 48 hours of delivery with order ID, photos, and unboxing proof where possible.
Opened food products are not returnable unless there is a genuine quality or damage concern.
Non-Returnable Cases
Products cannot be returned for taste preference, change of mind, incorrect storage after delivery, or late reporting.
Items without original packaging, batch details, or clear proof of issue may not be eligible for replacement.
Orders with incorrect customer address or unreachable phone number may not qualify for refund after courier attempts.
Refund Method
Approved refunds are processed to the original payment method or another mutually agreed mode.
Refund timelines may vary depending on bank, UPI, or payment provider processing time.
For Razorpay orders, refund status should be checked against the original Razorpay payment record.
Replacement Support
For valid damage or incorrect-product cases, JIVVAN may offer a replacement instead of refund.
Replacement dispatch depends on product availability and courier serviceability.
The team may request photos, videos, or product details before approving a replacement.
For order support, call or WhatsApp 7058823956, or email sharmashwetaa14@gmail.com. These policies are written for JIVVAN's current direct-to-customer ecommerce workflow.