Customer Service
Shipping Policy
Clear delivery expectations for JIVVAN natural health food orders across India.
Delivery Coverage
JIVVAN currently supports delivery across serviceable locations in India through courier partners.
Delivery availability may depend on pincode, courier coverage, weather, local restrictions, or operational constraints.
If a pincode is not serviceable, the JIVVAN team will contact the customer for an alternate address or cancellation support.
Dispatch Timeline
Orders are usually processed within 1 to 3 business days after order and payment confirmation.
Freshly packed products may need additional preparation time during high-demand days or launch campaigns.
Customers receive confirmation through phone, WhatsApp, email, or the order tracking page where available.
Shipping Charges
Free shipping may apply on orders above the active minimum order value shown on the website.
Orders below the free-shipping threshold may include a shipping charge at checkout.
Shipping offers can change during promotions, combos, or special launch campaigns.
Delivery Timeline
Most orders are expected to arrive within 3 to 8 business days after dispatch, depending on location.
Remote areas, public holidays, courier delays, or incorrect address details may extend the delivery timeline.
Customers should share a reachable phone number to avoid delivery attempts being missed.
For order support, call or WhatsApp 7058823956, or email sharmashwetaa14@gmail.com. These policies are written for JIVVAN's current direct-to-customer ecommerce workflow.